Customer service
Delivery times and shipping costs
Monochrome Gin ships orders from our Italian warehouse as soon as we receive the transaction receipt.
We work closely with our shipping partner and aim to dispatch all orders placed before 11:00 AM on the same day.
We operate Monday to Friday, excluding public holidays.
Once your order has been processed and shipped, you will receive an email with the shipping details and tracking number.
Shipping Costs
-
Italy: € 7
-
Europe: € 15
Shipping is free for orders over € 150 within Italy.
Delivery Times
-
Italy: 1–2 business days
-
Europe: 2–3 business days
Delivery times are indicative and do not account for potential delays due to payment authorization and/or stock availability.
Disclaimer: While we strive to ensure timely shipments and deliveries, occasional delays may occur due to external factors.
